Customer Service Associate in Hyderabad

Lyros Technologies Pvt Ltd-CMMI Level 3

Website: lyrostech.com
Job details:
Key Responsibilities

• Handle customer calls to resolve their queries and concerns.
• Provide excellent customer service by listening actively, empathizing with customers' issues, and offering solutions.
• Maintain accurate records of all interactions with customers using CRM software.
• Collaborate with internal teams to resolve complex customer issues that require escalation.
• Meet performance targets for quality metrics such as first call resolution rate, handle time, and abandon rate.
  
  

About Company: Lyros Technologies offers innovative Top(Best) workforce management Services in Hyderabad and Bangalore. India & USA are designed to enhance productivity, streamline operations, and drive business success. Our tailored services ensure optimal workforce performance and scalability to meet your business goals. Click on Apply to know more.