Website:
winklashes.in
Job details:
Company Description
Wink Lashes by House of Cosmetics is a brand committed to redefining beauty with high-quality, cruelty-free eyelashes that enhance confidence and individuality. Founded by beauty enthusiasts, we specialize in creating a versatile collection of lashes that cater to everyday, party, and special occasion styles. Quality and comfort are at the heart of everything we do, with products designed to be lightweight, durable, and secure. With a dedication to customer satisfaction, we aim to inspire confidence and self-expression in every look.
Role Description
This is a full-time, on-site role for a Customer Service Associate based in Delhi, India. The Customer Service Associate will be responsible for engaging with customers to provide exceptional service via phone, email, and in-person communication. The role includes addressing customer inquiries, resolving issues, ensuring customer satisfaction, and creating a seamless customer experience. The associate will also maintain customer records, process orders, and collaborate with other team members to ensure operational success.
Qualifications
- Strong skills in Customer Support and Customer Satisfaction
- Excellent Customer Service and Customer Experience abilities
- Exceptional Phone Etiquette and communication skills
- Ability to handle customer inquiries with professionalism and empathy
- Proficiency in basic computer and CRM software
- Strong organizational and problem-solving skills
- Prior experience in customer service or retail is a plus
- Proficiency in English; additional languages are an advantage
Click on Apply to know more.