Technotask Business Solutions Pvt Ltd
Website:
technotaskglobal.com
Job details:
Company Description Technotask Business Solutions Pvt Ltd is a rapidly growing customer experience solutions provider, founded in March 2020 and expanding to 13 centers across India, Egypt, and the UAE. The company delivers omnichannel services, including voice, email, chat, and advanced support solutions, to enhance customer experiences and drive business performance. With a diverse global team serving over 20 clients across 48 lines of business, Technotask has achieved significant growth in a short time. The organization works with leading brands across industries such as FinTech, retail, e-commerce, health-tech, and more, offering end-to-end customer support and process management. Technotask emphasizes innovation, quality, and collaboration in reshaping the future of customer experiences.
Role Description This is a full-time, on-site Customer Service Associate role based in Mysore. The Customer Service Associate will handle incoming and outgoing customer interactions via phone, email, and chat, providing accurate information and resolving queries in a timely manner. Responsibilities include logging and tracking customer issues, following established processes, and escalating complex concerns to the appropriate teams when needed. The role involves maintaining high standards of professionalism, adhering to quality and compliance guidelines, and contributing to customer satisfaction and retention goals. The associate will collaborate with team members, participate in training, and continuously update knowledge of products, services, and procedures.
Qualifications
- Candidates should possess strong Customer Service and Customer Support skills, with the ability to handle inquiries and resolve issues effectively.
- Candidates should possess skills in Customer Experience and Customer Satisfaction, focusing on building positive, long-term customer relationships.
- Candidates should possess professional Phone Etiquette, including clear communication, active listening, and courteous interaction.
- Strong verbal and written communication skills in English and local languages, with the ability to explain information clearly and confidently.
- Ability to work on-site in Mysore in a fast-paced environment, manage multiple tasks, and meet performance targets and schedules.
- Basic computer literacy, familiarity with CRM or ticketing tools, and aptitude for learning new systems and processes.
- Previous experience in customer support, contact centers, or BPO environments is an advantage but not mandatory.
- Minimum educational qualification: high school diploma or equivalent; higher education in any discipline is beneficial.
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