Square Business Services Pvt Ltd
Website:
squarebserve.com
Job details:
Job Description – Advisor (Voice Process)
As an Advisor (Voice Process), you will be responsible for handling inbound customer calls, understanding customer concerns, and providing accurate and timely resolutions. The role requires excellent communication skills, a customer-first approach, and the ability to maintain professionalism during every interaction.
Key Responsibilities:
- Handle inbound customer calls and address customer queries efficiently.
- Provide accurate information and appropriate solutions to customers.
- Ensure a high level of customer satisfaction through excellent service.
- Maintain professionalism, empathy, and courtesy in every interaction.
- Record customer interactions accurately in the system.
- Follow company policies, quality standards, and process guidelines.
- Meet individual and team performance targets, including quality and productivity metrics.
- Escalate unresolved issues to the appropriate team when required.
Required Skills:
- Good verbal communication skills in English and Hindi.
- Strong listening and problem-solving abilities.
- Basic computer knowledge and typing skills.
- Ability to work in rotational shifts and rotational week-offs.
- Positive attitude with a customer-centric mindset.
- Ability to work effectively in a fast-paced environment.
Click on Apply to know more.