Customer Service Associate

Cessna Lifeline Veterinary Hospital

Website: cessnalifeline.com
Job details:

Department: Front Desk, Information & Solution Centre

No: of vacancies: Three

Salary: 3,00,000/- to 6,00,000/- per annum as CTC

 

Our Customer Service team are looking for energetic, passionate, customer-focused individuals to join our team at Cessna Lifeline Veterinary Hospital, Domlur, Bengaluru, Karnataka.

Responsibilities for Customer Service Associate

• Respond promptly and professionally to incoming customer inquiries in person, by telephone, WhatsApp or by email
• Provide accurate information on our wellness services, grooming, swimming, boarding, pharmacy, and more
• Maintain an updated knowledge of the organization's products, services, and customer service policies
• Assist with appointment bookings, check-ins/check-outs, service flow, and client satisfaction
• Document queries, feedback, customer interactions when necessary, compiling documents and forwarding information to interested parties
• Recommend plans, packages, and products to the pet parents
• Explain simply and clearly in response to customer questions and check for customer understanding and acceptance
• Assist clients by answering any questions they may have
• Participate in training opportunities provided by the organization or by outside entities
• Establish and maintain good rapport with customers by using positive language and anticipating their needs
• Collaborate with the internal teams to deliver the best customer experience
• Build long-term relationships with pet parents and pets
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Essential Qualifications for Customer Service Associate

• 2+ years of previous customer service experience a plus
• Friendly and welcoming manner with clients and other members of the customer service team
• Extensive knowledge of the company's policies, procedures, goods and services
• Familiarity with customer-relationship management (CRM) software programs
• Ability to explain complex concepts in a clear, simple manner to customers
• Multilinguistic proficiency (Kannada, Tamil and Hindi)
• Excellent organizational and multitasking skills
• Ability to maintain a calm and polite manner in stressful situations
• Willingness to cooperate with customers and management to resolve any issues that may arise
• Work under pressure
• Ability to achieve the target set for the day & month 

 

Desirable Qualifications for Customer Service Associate

• Empathy
• Communication
• Adaptability
• Efficiency
• Relationship building
• Problem-solving
• Digital literacy

What we are looking for?

• Completion of Degree course or Higher Secondary School (Year 12 or equivalent)
• Excellent spoken and written English communication
• Computer literacy (MS Outlook, Word, Internet)
• Professional, courteous, and customer-focused demeanour
• Ability to work in a fast-paced team environment

 

Click on Apply to know more.