Cessna Lifeline Veterinary Hospital
Website:
cessnalifeline.com
Job details:
Department: Front Desk, Information & Solution Centre
No: of vacancies: Three
Salary: 3,00,000/- to 6,00,000/- per annum as CTC
Our Customer Service team are looking for energetic, passionate, customer-focused individuals to join our team at Cessna Lifeline Veterinary Hospital, Domlur, Bengaluru, Karnataka.
Responsibilities for Customer Service Associate
- Respond promptly and professionally to incoming customer inquiries in person, by telephone, WhatsApp or by email
- Provide accurate information on our wellness services, grooming, swimming, boarding, pharmacy, and more
- Maintain an updated knowledge of the organization's products, services, and customer service policies
- Assist with appointment bookings, check-ins/check-outs, service flow, and client satisfaction
- Document queries, feedback, customer interactions when necessary, compiling documents and forwarding information to interested parties
- Recommend plans, packages, and products to the pet parents
- Explain simply and clearly in response to customer questions and check for customer understanding and acceptance
- Assist clients by answering any questions they may have
- Participate in training opportunities provided by the organization or by outside entities
- Establish and maintain good rapport with customers by using positive language and anticipating their needs
- Collaborate with the internal teams to deliver the best customer experience
- Build long-term relationships with pet parents and pets
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Essential Qualifications for Customer Service Associate- 2+ years of previous customer service experience a plus
- Friendly and welcoming manner with clients and other members of the customer service team
- Extensive knowledge of the company's policies, procedures, goods and services
- Familiarity with customer-relationship management (CRM) software programs
- Ability to explain complex concepts in a clear, simple manner to customers
- Multilinguistic proficiency (Kannada, Tamil and Hindi)
- Excellent organizational and multitasking skills
- Ability to maintain a calm and polite manner in stressful situations
- Willingness to cooperate with customers and management to resolve any issues that may arise
- Work under pressure
- Ability to achieve the target set for the day & month
Desirable Qualifications for Customer Service Associate- Empathy
- Communication
- Adaptability
- Efficiency
- Relationship building
- Problem-solving
- Digital literacy
What we are looking for?- Completion of Degree course or Higher Secondary School (Year 12 or equivalent)
- Excellent spoken and written English communication
- Computer literacy (MS Outlook, Word, Internet)
- Professional, courteous, and customer-focused demeanour
- Ability to work in a fast-paced team environment
Click on Apply to know more.