Femmella
Website:
femmella.com
Job details:
Experience Required: 0-3 years
Job Location: Gurugram (Haryana)
About Us:
Femmella is India’s leading fashion eccentric destination inspiring the Indian women with funky and stylish clothing. This is an exclusive women's wardrobe brand and is a leading manufacturer of garments, accessories, and various hosiery and textile products. Visit: www.femmella.com
About the role:
We're looking for someone who loves connecting with people and turning conversations into great shopping experiences. If you're a strong communicator with a customer-first mindset and a knack for sales, this is your chance to help build one of India's most loved women's fashion brands.
As the face of Femmella, you'll support customers across orders, styling, and product recommendations while driving conversions and building lasting relationships.
Your Responsibilities:
- Deliver a seamless experience across phone, email, WhatsApp, and social media while meeting SLAs.
- Understand customer needs and recommend the right products through styling advice, upselling, and cross-selling.
- Convert customer interactions into sales and help achieve revenue targets.
- Manage customer updates in the ERP/CRM system.
- Collaborate with internal teams to resolve customer queries quickly.
- Share customer feedback and insights to improve products and the overall shopping experience.
What We Are Looking For:
- 0–3 years of experience in customer service, retail, inside sales, or a customer-facing role.
- Excellent verbal and written communication skills.
- A passion for fashion, sales, and delivering exceptional customer experiences.
- Ability to multitask in a fast-paced environment.
- Familiarity with CX/CRM tools is a plus.
Work Shift:
Monday – Saturday | 9:30 AM – 6:30 PM
Rotational shifts during seasonal sales.
Click on Apply to know more.
