Customer service Advisor (Marine Engineering)

The Viswa Group

Website: theviswagroup.com
Job details:
Company Description

The Viswa Group, established in 1991, is a global leader in Total Fuel Management (TFM), serving over 600 customers and 8,000 ships annually. With locations in Singapore, China, the U.S., the UK, Belgium, and UAE, the company offers comprehensive services in bunker fuel analysis, lube oil analysis, failure analysis, and technical training. Known for its problem-solving expertise, The Viswa Group assists major shipping companies with detailed investigations of challenging fuel issues. Its extensive range of technical services makes The Viswa Group a trusted partner for fuel-related solutions internationally.

Role Description

This is a full-time, on-site role based in Chennai for a Customer Service Advisor specializing in Marine Engineering.

Experience: Minimum 3 years and above preferably in the Shipping industry

As a Customer Service Advisor in the marine industry, your main responsibilities would involve managing the relationships between the company and its customers, ensuring that their needs are being met and their expectations are exceeded.

Your daily tasks may include:
1. Answering customer inquiries: You'll be responsible for fielding phone calls, emails, and other inquiries from customers. This could include answering questions about products, services, pricing, and delivery schedules.
2. Managing orders: You'll be responsible for managing customer orders, including processing orders, ensuring timely delivery, and resolving any issues related to order fulfillment.
3. Coordinating with other departments: You'll need to work closely with other departments within the company, such as sales, marketing, and production, to ensure that all customer needs are being met.
4. Resolving customer issues: You'll be responsible for addressing and resolving any customer issues, such as product defects, delivery delays, or billing disputes.
5. Maintaining customer records: You'll be responsible for maintaining accurate customer records, including contact information, order history, and other relevant data.
6. Generating reports: You'll need to generate regular reports on customer satisfaction, order fulfillment rates, and other key performance indicators to help identify areas for improvement.
Other Responsibilities:
1. To support the Marketing Team with existing clients by being the internal point of contact regarding data setup and operational issues.
2. Assisting the sales team as a technical resource
3. To be able to work independently as well as collaborate across multiple teams.
4. Ability to partner cross-functionally, across time zones, providing timely updates to internal stakeholders.

Qualifications & Requirements:

Minimum three to four years of customer service experience preferably Shipping industry experience with a strong preference for a background in performance or technical advisor role
Fields entry-level product-related inquiries. Fluency in English, both spoken and written
Ability to work on assignments that are moderately difficult, requiring judgment in resolving issues or in making recommendations.
Ability to work independently, receiving little instruction on daily work, but receiving general instructions on newly introduced assignments.
Understands the basic application of all Company products. Good computer skills, preferably in a Windows environment. Good problem-solving skills. Click on Apply to know more.