Docusign
Website:
docusign.com
Job details:
Company Overview
Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).
What you'll do
The Customer Security Assurance Analyst is a hands-on individual contributor reporting to the Director of Customer Security Assurance. This role involves working with sales and internal security teams to demonstrate that security and compliance controls are maintained at the highest level. The analyst interfaces with various departments, including internal compliance, Legal and Privacy, and technical subject matter experts as required. A successful candidate must have a proven ability to drive consensus among cross-functional stakeholders while consistently executing quality deliverables and communicating progress. Finally, the role requires familiarity with standards such as ISO 27001, PCI DSS, and AICPA (SOC), and may involve periodic travel or irregular work patterns.
This position is an individual contributor role reporting to the Director, Customer Security Assurance.
Responsibility
- Review all incoming cases to the Customer Security Assurance team in Salesforce, validating each for accuracy and preparing them for pickup
- Complete responses to customer security questionnaires and respond to targeted questions, with managerial supervision expected
- Respond to requests for information from internal sales teams regarding compliance and security matters for customers and prospects
- Prepare and distribute weekly reporting from Salesforce
- Prepare and send assurance documentation to customers and prospects
- Partner with internal teams including but not limited to Security, Product and Engineering, to support sales and ensure customers understand Docusign’s compliance and security posture
- Develop and maintain the team’s standard operating procedures (SOPs)
- Perform additional responsibilities and tasks as required and assigned
Job Designation
Hybrid: Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation)
Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law.
What you bring
Basic
- 2+ years of relevant experience in computer science, cyber security, governance risk and compliance, or related domains
- Experience with security control frameworks (e.g. SSAE16, ISO27001, NIST, PCI, SIG, CSA, HIPAA, HITRUST, FedRamp)
- Experience with Salesforce and Google workspace applications.
- Full professional proficiency in both verbal and written English
- Understanding of compliance and cyber security implications for business
- Understanding of supply chain security and its importance to Docusign’s customers
- Experience with SaaS and cloud solutions environments
- Experience working with cross functional teams
Preferred
- Self-starter with excellent communication, collaborative, and presentation skills
- Strong analytical and communication skills
- Strong attention to detail, excellent organizational skills, and superior time management skills
- A very strong passion to learn and continuously improve
- A willingness to contribute to team discussions and challenge views
- Degree qualified or higher in a relevant field or equivalent work experience
- Experience working with external customers regarding their compliance assessments and controls
- Independently driven, resourceful, and able to deliver results with minimal oversight; Strong sense of ownership, urgency, and drive
- Strong business acumen with the ability to engage with technical teams to present assessment results, risks and to participate in discussions around acceptable and compensating controls
- Experience working hands-on with cross-functional teams in assessing processes, risks and controls
Life at Docusign
Working here
Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At Docusign, everything is equal.
We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you’ll be loved by us, our customers, and the world in which we live.
Accommodation
Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at accommodations@docusign.com.
If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at taops@docusign.com for assistance.
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