Emirates
Website:
emirates.com
Job details:
Job Purpose
Provide exceptional service to Emirates customers by promoting and selling Emirates products and services, with a strong focus on enhancing the customer experience while driving sustainable revenue growth.
Job Outline
- Provide exceptional customer service by delivering accurate information and actively promoting relevant Emirates products and services.
- Actively drive revenue growth by upselling, cross-selling, and presenting customers with a range of products and services aligned with their needs and value expectations.
- Ensure every customer interaction is acknowledged and thoroughly handled with a personalised approach across all communication channels.
- Ensure full compliance with applicable policies, procedures and regulatory requirements while meeting customer expectations.
- Maintain up-to-date knowledge of Emirates products, services, systems and proactively identify opportunities for system or process enhancements.
- Proactively share ideas and recommendations to enhance service quality, operational efficiency, revenue performance and overall customer experience.
Must have the right to work and live in India
Knowledge/Skills
- Knowledge of back office/contact centre and airline industry procedures and methodology.
- Knowledge of Skywards, CRIS, iLoyal and ResConnect reservations systems.
- Excellent communication skills in written, verbal and interpersonal with strong customer service.
- Ability to work in a busy environment.
- Proficient in using Windows applications, including Microsoft Word and Excel.
Qualification
Qualifications & Experience
12 Years schooling or equivalent
Experience
Customer Service. Contact Centres 2+ Years
Position will be based in Mumbai , India
Salary & benefits
Competitive salary
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