Kredily
Website:
kredily.com
Job details:
Company Description Kredily is building a next-generation platform to serve India’s 45 million small and medium businesses through an accessible freemium HR and Payroll solution. The company’s employee-first approach underpins a disruptive monetization model that offers financial products directly to employees. By providing HR and Payroll tools at no cost to companies, Kredily aims to democratize HR Tech and Fintech for a rapidly digitizing India. Backed by a leading venture capital fund, the platform has registered 18,000+ companies in just two years. As a fast-growing startup, Kredily offers opportunities to shape products that impact the lives of millions of people across the country.
Role Description This is a full-time, on-site role for a Customer Retention Specialist based in Bengaluru South. The Customer Retention Specialist will engage with existing customers to understand their needs, address issues, and proactively reduce churn through timely follow-ups and solution-focused conversations. The role involves analyzing customer usage and feedback to identify risk indicators, recommend improvements, and support product and customer success initiatives. The specialist will collaborate with cross-functional teams to resolve customer concerns, drive satisfaction, and promote long-term platform adoption. Daily tasks also include documenting interactions in CRM tools, preparing simple retention reports, and contributing ideas to enhance customer experience programs.
Qualifications
- Strong customer-focused skills, including Customer Retention and Customer Satisfaction, with a track record of building long-term relationships.
- Excellent Communication and Interpersonal Skills to engage diverse customer stakeholders clearly, respectfully, and persuasively.
- Solid Analytical Skills to interpret customer data, identify patterns in behavior or churn risk, and suggest actionable insights.
- Ability to handle multiple customer accounts, prioritize tasks, and follow structured processes while maintaining attention to detail.
- Prior experience in customer success, account management, or support roles, preferably in SaaS, HR Tech, or Fintech, is an advantage.
- Comfort using CRM and support tools, as well as basic proficiency in spreadsheets and documentation tools.
- Bachelor’s degree in Business, Management, Communication, or a related field, or equivalent practical experience.
- Willingness to work on-site in Bengaluru South and collaborate closely with internal teams in a fast-paced startup environment.
If you're interested kindly fill the Google form below
https://docs.google.com/forms/d/e/1FAIpQLSe9qcVO5jPt_Vp-0017OuNdL9zVwuIN8BVSvCChnMDhngAXPw/viewform
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