German Laundry Pvt Ltd
Website:
germanlaundry.com
Job details:
📢 We’re Hiring: Customer Care & Retention Executive
đź“Ť Location: Mumbai
🏢 Company: German Laundry Pvt. Ltd.
We are looking for a confident, persuasive, and customer-friendly Customer Care & Retention Executive who can build strong relationships with customers and help grow our business.
Key Responsibilities:
- Win Back Old Customers: Call customers who have stopped using our services, understand their concerns or past issues, resolve them professionally, and encourage them to return.
- New Customer Engagement: Connect with new customers, introduce our services, understand their requirements, and build a strong relationship from the beginning.
- Lead Conversion: Call new leads and enquiries, follow up consistently, and convert them into paying customers.
- Customer Retention: Regularly engage with existing customers to ensure satisfaction and encourage repeat business.
- Account Management: Maintain and manage assigned customer accounts, keeping track of interactions, feedback, complaints, follow-ups, and service requirements.
- Relationship Building: Develop long-term relationships with customers and act as a reliable point of contact for their laundry and dry-cleaning requirements.
- Complaint Resolution: Handle customer concerns calmly and coordinate internally to ensure issues are resolved effectively.
Who We’re Looking For:
- Excellent communication and interpersonal skills
- A warm, friendly, and persuasive personality
- Someone who is a natural “sweet talker” and can positively influence customers without being pushy
- Strong follow-up and relationship-building skills
- Ability to handle unhappy or dissatisfied customers with patience and maturity
- Sales-oriented mindset with a focus on customer retention and conversion
- Good communication skills in English and Hindi; Marathi is an advantage
- Previous experience in customer care, telesales, telecalling, CRM, customer retention, or relationship management is preferred
Ideal Candidate:
You should enjoy talking to people, understand customer psychology, and know how to turn a negative customer experience into a positive relationship. We are looking for someone who can bring back lost customers, convert new opportunities, and maintain long-term customer relationships.
Click on Apply to know more.