Website:
iris.co.uk
Job details:
Dear All,
We are excited to announce a job opportunity at IRIS KPO Resourcing India Pvt Ltd for the position of Customer Renewals Advisor.
We are seeking skilled and detail-oriented Renewals Specialists (Specialist in International Markets, Preferably US Market) with 2-7 years of experience in Customer renewals.
Job Responsibilities:
As a Customer Renewals Advisor, your day-to-day tasks will typically involve the following:
- Provide a focused and friendly service to all customers, providing quotations, and assisting with queries
- Maximize the revenue IRIS receives from each customer by ensuring excellent customer service whilst adhering to company policies
- Assume ownership of an enquiry made until the issue is fully resolved
- Communicate quotations, advising the most appropriate information in terms of price and cover to meet the customers needs
- Respond to enquiries from customers received by email/phone ensuring that all information required by customers is obtained and communicated in a timely manner
- Maintain the system for raising renewals and ensuring they are actioned before the renewal date
- Telephone account management and the ability to build strong customer relationships
- Maintain a high level of product knowledge by keeping up to date with product developments
- Maintain a high-level understanding of our customers Accounting/CPA and Payroll/HCM business models, as the context for their use of our products and services
- Provide proactive coordination with internal stakeholders, and proactive customer communications and tracking of customer activities
Preferred candidate profile
- The ideal candidate should have prior experience in Renewals process.
- Candidates should be willing to work in US Shift (6.30 PM to 3.30 AM) with Any Graduation.
- 5 days working (Mon - Fri)
- Candidate should be interested to work from Chennai Office (Thousand Lights)
- Cab support will be provided for pick up and drop
Click on Apply to know more.