Website:
frenchforpr.com
Job details:
Customer Relationship Manager
Job Type: Full Time
Location: Remote – India
Experience: 3–5 years
Working Hours: 6:30 PM – 3:30 AM IST
Working Days: Monday–Saturday
Role Overview
We are looking for a Customer Relationship Manager (CRM) to manage leads, handle customer queries, conduct inbound/outbound calls, and support student enrolments and conversions.
Key Responsibilities
- Manage and follow up with prospective and existing students.
- Handle inbound and outbound calls professionally.
- Maintain leads, follow-ups, and customer information in the CRM.
- Build strong customer relationships and support conversions.
- Respond to queries through calls, WhatsApp, and email.
- Coordinate with internal teams to ensure a smooth student experience.
- Meet assigned CRM, follow-up, and conversion targets.
Requirements
- 3–5 years of experience in CRM, customer service, telesales, inside sales, admissions, or student counselling.
- Excellent communication and telephone etiquette.
- Strong follow-up and relationship-management skills.
- Experience with CRM/lead-management systems.
- Comfortable working with targets.
- International customer experience is an advantage.
- French language proficiency is a plus, not mandatory.
Click on Apply to know more.