Website:
roareducation.in
Job details:
About:
ROAR Education helps students and working professionals in identifying and selecting courses from leading universities that best align with their career aspirations and individual needs. Our mission is to empower individuals with relevant skills to succeed in their industries and realize their full potential. By collaborating with prestigious academic institutions, we provide access to exceptional learning experiences and career advancement opportunities.
Key Responsibilities:
- Managed high-volume outbound calling (100–150 calls/day) to engage and support students
- Achieved daily and monthly performance targets consistently
- Maintained 2+ hours of connected call time per day
- Resolved student queries related to academics, curriculum, and services
- Handled grievances and escalations with a focus on quick resolution and satisfaction
- Worked on student retention by addressing concerns and minimizing cancellations
- Collected feedback and generated referrals from existing students
- Provided accurate and complete information using internal tools and systems
- Ensured timely follow-ups to close issues effectively
Requirements:
- 6 months to 1 year of experience in Customer Support (EdTech preferred).
- Excellent active listening and customer interaction abilities.
- Ability to resolve customer queries and handle complaints professionally.
- Hands-on experience with CRM tools and call handling systems.
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