Le Marche Retail
Website:
lemarcheretail.com
Job details:
Company Description
Le Marche is a premium food retail brand offering an exceptional gourmet experience through an extensive range of fine foods, imported ingredients, and curated products. Our focus is on providing customers with quality, service, and an elevated shopping experience.
Role Description
The Customer Relationship Manager (CRM) will be responsible for enhancing customer engagement, improving retention, and ensuring a seamless in-store experience. The role focuses on building long-term relationships with customers, managing loyalty programs, handling feedback, and supporting the store in achieving customer satisfaction and sales goals.
Key Responsibilities:
Customer Engagement: Greet and assist customers, ensuring a premium and personalized shopping experience.
Relationship Building: Develop and maintain strong relationships with key customers, regular shoppers, and loyalty program members.
Feedback Management: Handle customer queries, concerns, and complaints promptly and professionally to ensure quick resolution.
Loyalty Program: Manage the Le Marche loyalty program — enroll customers, track engagement, and share insights with the management team.
Experience Enhancement: Coordinate with store teams to ensure merchandising, service quality, and store ambience meet brand standards.
Data & Reporting: Maintain customer interaction logs, feedback reports, and share insights to improve customer experience.
Events & Promotions: Support in organizing in-store events, sampling, and engagement activities to increase footfall and customer retention.
Training & Support: Guide store staff on soft skills and customer-handling etiquette aligned with Le Marche’s brand ethos.
Please note: This is a store-based job with rotational weekly offs and rotational shift timings.
Kindly apply only if you are interested and comfortable with these requirements.
Click on Apply to know more.