Customer Relationship Management Specialist/D2C/FMCG

Website: fitspire.online
Job details:
Company Description

Fitspire is a pioneering health and wellness brand in India committed to promoting fitness, agility, and overall well-being for all age groups. Focused on innovation, authenticity, safety, and performance, Fitspire offers 100% vegan and vegetarian products that are chemical- and steroid-free. Driven by a mission to create a healthier environment, Fitspire strives to be India's leading and most respected health and wellness brand. Our diverse product range caters to globally competitive nutritional needs with an emphasis on quality and performance.

Role Description

This is a full-time, on-site role for a Customer Relationship Management Specialist with a focus on the direct-to-consumer (D2C) sector within the FMCG industry. The position is based in Delhi, India. The role involves managing customer relationships by handling communications and interactions, analyzing customer data, supporting sales efforts, developing strategies to improve customer experience, and collaborating with internal departments to ensure successful project implementation. The specialist will play a pivotal role in strengthening customer loyalty and driving business growth.

Qualifications

• Strong analytical skills and the ability to interpret data to inform decisions
• Exceptional communication skills for fostering customer engagement and collaboration with teams
• Experience in sales and customer relationship management (CRM)
• Project management capabilities, including organization and coordination expertise
• Proficiency in CRM tools and software solutions
• Ability to work effectively in a fast-paced, on-site environment
• Prior experience in D2C and/or the FMCG industry is a plus
• Bachelor’s degree in Business, Marketing, or a related field

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