Niction Tech
Website:
nictiontech.com
Job details:
Company Description Niction Tech is a technology solutions company offering services in website development, digital marketing, branding, designing, and mobile application development. The team focuses on creating customized digital products that help clients strengthen their brand presence and business performance. By combining creative design with robust software engineering, Niction Tech supports organizations across diverse industries. The company values innovation, collaboration, and client-centric delivery, providing opportunities for team members to work with modern tools and varied projects.
Role Description: The Customer Relationship Management Specialist is a full-time, on-site role based in Vadodara. This role is responsible for managing and optimizing CRM systems to support sales, marketing, and service activities, ensuring accurate customer data and timely follow-ups. The specialist will collaborate with sales and project teams to track customer interactions, identify opportunities, and maintain strong relationships through regular communication. Daily tasks include analyzing customer trends, preparing reports, coordinating with internal stakeholders, and recommending improvements to processes that enhance customer satisfaction and retention. The role may also involve training team members on CRM usage and supporting the implementation of new CRM features.
Qualifications
- Candidates should possess strong Analytical Skills to interpret customer data, identify patterns, and support decision-making.
- Candidates should possess effective Communication skills to engage with customers and collaborate with internal teams.
- Candidates should possess Sales and Customer Relationship Management (CRM) skills to manage pipelines, nurture leads, and maintain long-term relationships.
- Candidates should possess Project Management skills to coordinate CRM-related tasks, track timelines, and support cross-functional initiatives.
- Experience with CRM software (such as Salesforce, HubSpot, or similar platforms) is highly beneficial.
- Ability to work in a structured, detail-oriented manner with strong organizational skills.
- Bachelor’s degree in Business, Marketing, Information Technology, or a related field, or equivalent practical experience.
- Prior experience in a customer-facing, sales operations, or CRM-focused role is an advantage.
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