Website:
Job details:
Department: Sales & Marketing
Location: GUWAHATI & DELHI – CRE/ CRM
Reports To: Managing Partner
Job Type: Full-time
Salary: Commensurate with experience, No bar for the right candidate.
Company Overview:
"BHARAT CARAVANS" is a pioneering online caravan booking company in India dedicated to promoting rural and eco-tourism at lesser-known destinations. With a vision to offer unique and immersive travel experiences, BHARAT CARAVANS has launched a range of motorhomes in various sizes to cater to different traveller preferences. Embracing the beauty of India's countryside and lesser-explored regions, BHARAT CARAVANS aims to empower travelers to immerse themselves in the heart of nature and local culture. By providing comfortable and self-sufficient motorhomes, the company encourages sustainable and responsible travel practices while bringing convenience and flexibility to travelers. The variety of motorhomes offered by BHARAT CARAVANS ensures that travelers have the freedom to choose according to their needs, whether they are solo adventurers, couples, families, or larger groups. Each motorhome is equipped with modern amenities to ensure a comfortable stay, making it an ideal choice for those seeking adventure without compromising on comfort. Through its innovative approach, BHARAT CARAVANS is not just providing a means of transportation but a complete travel experience that enables travellers to connect with nature, explore offbeat destinations, and support local communities. With a commitment to promoting Rural and Eco Tourism, this caravan rental company is set to redefine the way people travel and experience the incredible diversity of India's landscapes and cultures.
Position Summary:
As a Telecaller in Sales, you will be responsible for driving revenue growth by promoting our caravan rental services to prospective clients through outbound calls. Your role will involve building strong customer relationships, understanding their needs, and effectively communicating the benefits of our offerings.
Key Responsibilities:
1. Outbound Calls: - Conduct outbound calls to leads generated through various sources (website inquiries, social media, referrals, etc.).
- Introduce and promote caravan rental services while maintaining a friendly and professional tone.
2. Lead Generation: - Identify potential customers and update the CRM system with accurate lead information.
- Attend to customer inquiries and provide information regarding rental options, pricing, and special promotions.
3. Sales Conversion: - Qualify leads by engaging with potential customers to understand their travel needs.
- Persuade and close sales by effectively communicating the value proposition of our caravan rentals.
- Meet and exceed monthly sales targets and KPIs set by the sales manager.
4. Customer Relationship Management: - Build and maintain long-term relationships with customers by following up on leads and addressing any additional queries.
- Provide excellent customer service throughout the sales process and after the rental experience.
5. Market Research: - Gather feedback on potential areas of interest and competitive offerings.
- Contribute to marketing strategies based on customer feedback and trends observed during calls.
6. Reporting: - Report daily and weekly on calls made, sales converted, and any additional insights regarding customer preferences and behavior.
- Collaborate with the sales team to share information that can enhance overall sales strategies.
7. Training and Development: - Participate in training sessions to stay updated on product offerings, sales techniques, and customer service practices.
- Provide input for enhancing sales scripts, promotional materials, and customer engagement strategies.
Qualifications:
Education: - A Graduate preferably from a convent School / College. A diploma or equivalent; a degree in business, marketing, or a related field is a plus.
Experience: - Prior experience in tele-sales in Tour & Travel Sector, customer service, or related roles is preferred.
- Knowledge of the travel and tourism industry, particularly in designing itineraries for the Customers, converting inquiries into bookings will be an advantage.
Skills: - Excellent verbal and written communication skills with killer attitude.
- Strong interpersonal skills with the ability to build rapport with customers.
- Proficiency in using CRM software and Microsoft Office Suite.
- Strong persuasive skills and the ability to handle objections.
Other Requirements: - Ability to work independently and as part of a team.
- Self-motivated with a results-driven attitude.
- Flexibility to adapt to changing business needs and work hours.
Benefits:
- Competitive salary and commission structure.
- Opportunities for career advancement within the company.
Click on Apply to know more.