- Location
- Gurugram, Haryana, India
- Job type
- Full-time
Required skills
- CRM
- customer journey
- customer relationship management
About the role
Team Recruit Consultancies
Website:
teamrecruit.in
Job details:
A Real Estate company is hiring for the profile of Customer Relationship Management.
Location: Gurgaon
Experience: 7+ years
Job Role
- Act as a single point of contact for clients throughout the customer lifecycle—from booking to possession and beyond.
- Ensure a premium, concierge-style experience aligned with luxury brand standards.
- Design and implement tailored customer journey strategies for luxury homebuyers.
- Anticipate client needs and proactively address concerns with discretion and professionalism.
- Maintain accurate client data in CRM systems and generate insights for management.
- Track customer interactions, preferences, and feedback to enhance personalization.
- Work closely with sales, marketing, and project teams to align on client expectations.
- Manage post-sales processes: documentation, payments, agreements, and handovers
- Handle client queries and escalations with professionalism and discretion
Requirements
- 7+ years in CRM (luxury real estate / hospitality preferred)
- Strong communication and client management skills
- High attention to detail and service orientation
Click on Apply to know more.
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