Customer Relationship Management Manager

Ruparel Realty - Live Iconic

Website: ruparel.in
Job details:
Company Description

Founded in 2000, Ruparel Realty is a prominent name in the real estate industry, known for developing iconic residential and commercial projects. The group is actively constructing 2 million sq. ft. in prime locations within the Mumbai Metropolitan Region, with a track record of delivering 250,000 sq. ft. in Navi Mumbai. Ruparel Realty is committed to excellence, innovation, and creating spaces that redefine urban living and business environments.

Role Description

We are seeking a Customer Relationship Management (CRM) Manager for a full-time, on-site role at our Mumbai office. In this role, you will manage customer relationships, oversee CRM systems, analyze data for insights, and collaborate with sales and marketing teams to enhance customer satisfaction. You will ensure processes are aligned with customer needs, track customer engagement, and improve retention strategies.

Qualifications

• Strong Analytical Skills to interpret data and provide actionable insights
• Excellent Communication skills to effectively connect with customers and internal teams
• Proven experience in Sales and understanding market dynamics
• Knowledge in Market Segmentation to tailor strategies and optimize customer outreach
• Project Management expertise to handle CRM projects and related initiatives
• Proficiency in using CRM software and related tools
• Bachelor’s degree in Business Administration, Marketing, or a related field
• Ability to adapt to a fast-paced work environment and meet deadlines

Click on Apply to know more.