Website:
leafedindia.com
Job details:
Company Description
LeafedIndia is revolutionizing the packaging industry in India by offering sustainable alternatives to traditional materials like plastic, aiming to reduce 30-40% of plastic consumption in the next decade. Inspired by sustainable practices, LeafedIndia focuses on creating eco-friendly packaging solutions to promote environmental well-being. Although the packaging industry is currently more prominent in countries like China, LeafedIndia is paving the way for India to become a key player in this industry.
Role Description
This is a full-time, on-site role for a Customer Relationship Management (CRM) Manager located in Chennai. The CRM Manager will oversee the implementation and optimization of customer relationship strategies to enhance client engagement and satisfaction. Daily responsibilities include data analysis, maintaining customer databases, segmenting markets, and ensuring efficient project execution. The role will also involve collaborating with teams to drive sales and customer retention efforts.
Requirements
- 2-3 years of experience in customer relations, customer engagement or customer relationship management
- Excellent Communication abilities for maintaining positive customer interactions and internal collaboration
- Proven experience in Sales and understanding of Market Segmentation for tailored customer engagement
- Effective Project Management skills for coordinating multiple customer-focused initiatives
- Strong organizational and problem-solving skills
- Proficiency in CRM platforms and related tools
- Experience in a customer-facing role is advantageous
- Bachelor’s degree in Business Administration, Marketing, or a related field preferred
- Strong Analytical Skills for evaluating data and insights to improve customer relationship strategies
Responsibilities
- Develop and implement customer relationship management(CRM) strategies to drive customer satisfaction and loyalty
- Manage and maintain customer satisfaction index(CSI) to ensure high levels of customer satisfaction
- Collaborate with internal teams to identify and address customer points and areas of improvement.
- Design and implement customer experienec management initiatives to enhance customer engagement
- Develop and maintain relationships with key customers to ensure their needs are met and exceeded
- provide coaching and training to customer facing teams to ensure excellentr customer services and experiences.
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