Varcas
Website:
varcasautomobiles.com
Job details:
Job Title: CRM Executive
Location: Gandi Maisamma
Job Summary:
The CRM Executive – Post Sales is responsible for managing customer relationships after the sale is completed. The role focuses on ensuring customer satisfaction, handling service-related queries, coordinating with internal teams, and building long-term customer engagement.
Key Responsibilities:
Act as the primary point of contact for customers after product/service delivery
Handle post-sales queries, complaints, and service requests efficiently
Coordinate with service, operations, and technical teams to resolve issues
Schedule service appointments, follow-ups, and maintenance reminders
Maintain accurate customer records and service history in the CRM system
Ensure timely closure of customer complaints and track resolution status
Conduct regular follow-ups to ensure customer satisfaction
Support warranty, AMC, and service-related documentation
Collect customer feedback and share insights with management
Assist in customer retention and engagement activities
Required Skills:
Good knowledge in Excel
Strong communication and customer handling skills
Good problem-solving and conflict resolution ability
Good coordination and follow-up skills
Basic MS Office skills (Excel, Word)
Qualifications:
Any Graduate
1–3 years of experience in Customer Support / After-Sales Service
Click on Apply to know more.