Website:
smartghome.com
Job details:
About Smart G Solutions
Smart G Solutions is a fast-growing engineering solutions company providing lift and elevator installation, modernization, and service solutions for residential and commercial projects. With a strong focus on quality execution and customer satisfaction, the company partners with builders, architects, and end customers to deliver reliable vertical mobility solutions.
Location: Chennai, Tamil Nadu
Key Responsibilities
● Manage and maintain relationships with existing customers to ensure high levels of satisfaction and retention.
● Handle customer inquiries, complaints, and service requests promptly and professionally.
● Coordinate with sales, installation, and service teams to ensure seamless customer experience and timely issue resolution.
● Maintain accurate customer records, interactions, and follow-ups in CRM systems.
● Conduct regular follow-ups with clients to gather feedback and identify opportunities for service improvement.
● Prepare customer reports, MIS, and performance updates for management review.
● Support customer onboarding and provide product/service information as required.
● Identify opportunities for upselling and cross-selling through effective customer engagement.
● Ensure adherence to service standards and contribute towards improving customer satisfaction metrics.
Mandatory Skills
● 2–3 years of experience in Customer Relationship Management, Customer Support, Client Servicing, or related roles.
● Fluency in Tamil, English, and Telugu is mandatory.
● Any Graduate.
● Excellent communication and interpersonal skills with a customer-centric approach.
● Strong problem-solving and conflict resolution abilities.
● Ability to build and maintain long-term customer relationships.
● Proficiency in MS Excel, CRM tools, and reporting systems.
● Strong organizational skills with the ability to manage multiple customer interactions effectively.
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