Website:
motobahn.in
Job details:
We're Hiring | CRM Executive – Customer Experience
Location: Kanpur, Uttar Pradesh
Employment Type: Full-Time
About the Role
MOTOBAHN Private Limited, the Authorized Dealer Partner for Jeep and Citroën, is looking for a customer-focused CRM Executive – Customer Experience to join our team.
Key Responsibilities
- Handle customer enquiries via phone, WhatsApp, email, website, and social media.
- Manage sales leads and customer follow-ups.
- Schedule showroom visits, test drives, and service appointments.
- Maintain accurate customer records in the CRM system.
- Conduct customer satisfaction (CSI) and feedback calls.
- Coordinate with Sales, Service, Insurance, and Body Shop teams.
- Support customer retention initiatives and after-sales communication.
- Resolve customer concerns professionally and in a timely manner.
Qualifications
- Bachelor's degree in any discipline.
- 1–3 years of experience in CRM, Customer Service, Customer Care, Sales Coordination, Retail, Hospitality, or the Automotive industry.
- Fresh graduates with excellent communication skills are also encouraged to apply.
- Strong communication skills in English and Hindi.
- Proficiency in Microsoft Office; experience with CRM software is an advantage.
- Customer-focused with excellent interpersonal and organizational skills.
Apply Now
📧 jobs@motobahn.in
📞 +91 70800 23388
Click on Apply to know more.