Website:
learningshala.com
Job details:
Company Description
LearningShala, established in 2017, is dedicated to simplifying the higher education journey for students across India. With a focus on expert counselling and personalized course guidance, the platform helps students navigate a wide range of online programs in fields such as business, IT, healthcare, and arts. Offering free initial consultations, LearningShala collaborates with experienced counsellors to provide transparent and tailored support for admissions, career pathway planning, and post-admission services. Trusted for its integrity and expertise, LearningShala has become a leading counselling platform, empowering students to make informed choices that shape their careers.
Role Description
This is a full-time on-site role for a Customer Relationship Management Executive, based in Noida. The CRM Executive will engage with prospective and current students, ensuring exceptional customer experiences through personalized communication and follow-ups. Responsibilities include managing customer inquiries, building long-term relationships, overseeing student onboarding, and supporting retention strategies. Additionally, the role involves analyzing customer feedback to improve services, collaborating with teams to drive sales, and addressing student needs to enhance satisfaction and engagement.
Qualifications
- Strong Communication and Customer Experience skills, with the ability to build relationships and address customer needs effectively.
- Proficiency in Customer Retention and Sales strategies, ensuring long-term engagement and meeting targets effectively.
- Analytical Skills to assess feedback, identify trends, and implement improvements in customer interactions and processes.
- Ability to work in a collaborative team environment with excellent problem-solving and decision-making abilities.
- Prior experience in client relationship management or a similar role is an advantage.
- Graduate degree in Business, Management, Communication, or a related field is preferred.
Click on Apply to know more.