Gem Elevator
Website:
gemelevator.com
Job details:
Company Description Gem Elevator partners with established international brands to provide state-of-the-art home lift solutions. The company focuses on designing and customizing lifts that enhance comfort, convenience, and safety in residential spaces. By combining modern technology with elegant design, Gem Elevator aims to bring a sense of luxury to everyday living. The team works closely with clients to tailor solutions that match individual preferences and home layouts, offering a personalized experience. This approach creates opportunities for team members to engage in high-quality customer interactions and deliver premium service.
Role Description This full-time, on-site Customer Relationship Management Executive role is based in Hyderabad. The role involves building and maintaining strong relationships with customers, managing inquiries, and providing timely support throughout the pre- and post-sales process. The executive will track customer interactions, follow up on service requests, and coordinate with internal teams to ensure smooth installation and after-sales service for home lifts. Day-to-day responsibilities include monitoring customer satisfaction, handling feedback or issues, and contributing to customer retention initiatives. The role also includes identifying cross-selling or up-selling opportunities and supporting sales activities to enhance overall customer experience and business growth.
Qualifications
- Strong communication and customer experience skills, with the ability to engage clearly and professionally in person, over phone, and in writing.
- Demonstrated customer retention and relationship management skills, including follow-up, issue resolution, and trust-building.
- Analytical skills to interpret customer data, track service performance, and provide insights for improving processes.
- Sales skills to support lead conversion, cross-selling, and up-selling opportunities aligned with customer needs.
- Basic proficiency in CRM tools or customer databases, and comfort working with digital records and reports.
- Strong organizational and time-management abilities, with attention to detail and accuracy in documentation.
- Ability to work on-site in Eluru and collaborate effectively with sales, service, and operations teams.
- Relevant diploma or bachelor’s degree in business, marketing, or a related field preferred; prior experience in customer-facing roles is an advantage.
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