AMO Electric Bikes
Website:
amomobility.com
Job details:
Job description
Job Description for a CRM Executive or CRM Specialist role:
Job Title: CRM Executive / CRM Specialist
Company: AMO Mobility Solutions Pvt. Ltd.
Location: B2 Sector-68, Noida
Experience Required: 1 year or more Salary: Competitive (as per industry standards)
Company Overview:
AMO Mobility Solutions is a fast-growing electric vehicle manufacturer committed to sustainable and innovative transportation solutions. We are expanding our customer relationship team and are looking for a motivated CRM Executive to manage and enhance customer satisfaction, engagement, and loyalty.
Key Responsibilities:
Manage and respond to customer queries, complaints, and service requests through various channels (email, phone, social media, etc.)
Excellent Convincing Power.
Maintain and update the customer database with accurate information
Follow up with customers regarding service feedback, product issues, and resolution status
Coordinate with service, sales, and technical teams to resolve customer concerns
Generate and share regular CRM reports on customer engagement and feedback
Assist in implementing customer retention strategies and loyalty programs
Support post-sales customer on boarding and relationship management activities
Requirements:
Minimum 1 year of experience in a CRM, customer support, or client servicing role
Strong communication and interpersonal skills
Proficiency in CRM software/tools and MS Office (Excel, Word, etc.)
Customer-first mind-set with strong problem-solving abilities
Experience in the automotive or EV industry is a plus
Ability to multitask and manage priorities effectively
Bachelor's degree in Business Administration, Marketing, or related field preferred
What We Offer:
Competitive salary with performance-based incentives
Opportunity to work in a growing EV company with a strong vision
Friendly and collaborative team culture
Career advancement opportunities in customer engagement and operations
Click on Apply to know more.