Sangini Group
Website:
sanginigroup.com
Job details:
Primary Role: IVR Call Handling & Customer Communication
Key Responsibilities:
IVR & Incoming Call Management:
- Attend all incoming calls with a polite and cheerful attitude.
- Be a good listener and ensure a positive interaction experience.
- Handle customer enquiries and guide them accordingly.
- Analyse the customer's query and forward the lead to the respective Sales Executive based on the project.
- Transfer calls to the appropriate departments (Sales, Purchase, HR, etc.) as required.
- Avoid giving any false information or commitments.
- Ensure no calls are missed.
- Maintain a basic tracker/log of calls handled and leads forwarded.
Documentation and reporting:
- Ensure to submit daily report to sales manager.
- Secondary Role (As Needed):
- Event Coordination Support:
- Assist the marketing team in organizing property launches and other events when required.
- Support event logistics, vendor coordination, and guest management, if assigned.
Team Communication (If needed):
- Coordinate with cross-functional teams like Sales to support customer communication.
- Ensure proper updates are passed on from internal teams to clients when necessary.
Client Handling (If required):
- Communicate with clients for general queries or updates if requested by the team at assign site.
- Provide a warm and professional customer experience.
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