Customer Relationship Executive
RedTaxi
- Location
- Coimbatore, Tamil Nadu, India
- Job type
- Full-time
Required skills
- communication skills
- compliance
- CRM
- cross-functional
- customer service
- Service Level Agreements
About the role
Website:
redtaxi.co.in
Job details:
Key Responsibilities:
- Receive and log customer complaints through multiple channels (email, phone, chat, social media, in-person, etc.).
- Investigate complaints by gathering relevant information, coordinating with internal teams, and reviewing supporting documents.
- Provide prompt, accurate, and empathetic responses to customers while ensuring a positive service experience.
- Analyze root causes of recurring complaints and recommend corrective actions to management.
- Ensure compliance with company policies, service level agreements (SLAs), and regulatory guidelines.
- Escalate complex or unresolved issues to senior team members or management when necessary.
- Maintain detailed records of complaints, resolutions, and follow-up actions in CRM systems.
- Prepare periodic reports on complaint trends, resolution timelines, and customer experience insights.
- Contribute to continuous improvement initiatives aimed at enhancing service quality and reducing complaint volume.
- Collaborate with cross-functional teams.
Job specifications:
- Excellent verbal and written communication skills.
- Strong problem-solving and analytical abilities.
- High level of empathy, patience, and customer-centric mindset.
- Good organizational and time-management skills.
- Proficiency in CRM tools, MS Office, and complaint-tracking systems.
- Knowledge of industry-specific regulations (if applicable).
Expirence:
- 1–2 years of experience in customer service, complaint resolution, or similar roles.
Qualification:
- Bachelor’s degree in any discipline (Business, Communications, or related fields preferred).
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