Website:
gcq360.com
Job details:
Job Title: Customer Relationship Executive (CRE)
Department: Admissions & Business Development
Organization: GCQ Solutions Pvt. Ltd. (GCQ360)
Work Location: Mysore, Karnataka India.
Employment Type: Full-Time, On-Site
Compensation: ₹180,000.00 LPA (CTC) + Attractive Performance Incentives + Bonuses
Experience: 1–5 Years (Freshers with exceptional communication and drive are welcome)
About GCQ Solutions (GCQ360)
GCQ360 is a rapidly expanding, Mysuru-based education and career transformation organization built on one vision to create leaders, not survivors.
We are not just a consultancy; we are an ecosystem that empowers individuals with global education, skill development, and employment opportunities. GCQ operates through six verticals that together represent the full career lifecycle from student discovery to professional success:
1. GCQ Study Abroad – Global university admissions, visa facilitation, and international education advisory.
2. GCQ Study in India – Counseling and enrollment for top-tier Indian universities and institutions.
3. GCQ Global Learning – Professional certification, executive education, and industry-oriented upskilling.
4. GCQ Pathway – Foundational and bridge programs connecting Indian students to global education ecosystems.
5. GCQ NextGen Exam Prep – Intensive test preparation for IELTS, GRE, GMAT, SAT, TOEFL, and more.
6. GCQ On-Job Training & Job Assistance Programs – Industry-embedded, job-assured learning models with real corporate integration.
In just two years, GCQ360 has built partnerships with educational institutions, training providers, and corporates across India and abroad shaping the future of learning and employability for the next generation.
Role Overview
The Customer Relationship Executive (CRE) will be responsible for managing and nurturing relationships with prospective students, existing customers, and institutional partners. The role requires excellent communication skills, relationship-building abilities, and a customer-first mindset to ensure a positive experience throughout the customer journey.
The ideal candidate should be passionate about helping students achieve their career goals while contributing to the organization's growth through effective customer engagement and conversion activities.
Key Responsibilities
1. Customer Engagement & Relationship Management
- Build and maintain strong relationships with prospective and existing customers.
- Handle inbound and outbound calls professionally.
- Understand customer requirements and provide appropriate guidance regarding programs and services.
- Maintain regular follow-ups with leads and enrolled candidates.
- Address customer queries, concerns, and objections effectively.
2. Lead Management & Conversion
- Contact and qualify leads generated through various marketing channels.
- Convert inquiries into admissions and program enrollments.
- Maintain accurate lead records and customer interactions in CRM systems.
- Track lead status and ensure timely follow-up activities.
- Achieve monthly admission and conversion targets.
3. Customer Support & Coordination
Assist customers throughout the enrollment process.
Coordinate with internal departments to ensure seamless service delivery.
Support students with documentation and onboarding processes.
Provide timely updates regarding training schedules, admissions, and placement opportunities.
4.Strategic Reporting & Data-Driven Execution
- Maintain accurate lead records and progress updates in the CRM system.
- Analyze conversion metrics, identify bottlenecks, and share actionable insights with management.
- Present weekly performance reviews and strategic improvement plans.
- Uphold professionalism and compliance with institutional standards and ethical practices.
5. Representation & Relationship Building
- Represent GCQ360 at college fairs, education expos, university visits, and community events.
- Build and maintain strong relationships with academic institutions, training partners, and corporate recruiters.
- Position GCQ360 as a trusted brand for both students and institutional collaborators.
Key Attributes for Success
We’re not hiring job-seekers, we're hiring goal-chasers, communicators, and leaders-in-the-making. The ideal candidate should possess:
- Excellent communication and interpersonal skills with the ability to connect deeply with students and parents.
- Performance-oriented mindset with hunger for results, recognition, and rapid career growth.
- Emotional intelligence, empathy, and adaptability in diverse interactions.
- Entrepreneurial spirit: someone who can build relationships, own targets, and deliver outcomes independently.
- Strong organizational and problem-solving skills with attention to detail.
- Ability to thrive under pressure while maintaining composure and confidence.
- Tech-savvy with basic proficiency in CRM, Excel, and digital collaboration tools.
Educational & Experience Requirements
- Bachelor’s or Master’s Degree in Business Administration, Marketing, Education, or related fields.
- 1–5 years of relevant experience in education sales, counseling, or business development.
- Freshers with excellent communication and leadership potential are strongly encouraged to apply.
Note: 2 to 5 years of experience in: Customer Relationship Management / BPO Operations / Call Centre Services / Inside Sales / Admission Counselling / Telecalling or Customer Support
Compensation & Growth Structure
- Annual Salary: ₹1,80,000 per annum (CTC)
- Incentives: Uncapped, based on monthly and quarterly targets (Top performers can earn 3x of annual salary).
- Bonuses: Leadership bonuses for achieving team goals and institutional partnerships.
- Career Progression: Customer Relationship Executive → Senior CRE/ BDE → Team Lead – Customer Success → Assistant Manager – Customer Relations →Manager→Regional Operations Manager →Vertical Head – Study Abroad / Training / Placement Programs
At GCQ, your growth is directly linked to your performance. We reward leaders who deliver results both financially and through rapid career advancement.
Culture & Expectations
At GCQ360, we operate with one guiding principle: “Be the reason someone changes their life.”
We are a team of performers, not passengers. We expect every team member to:
- Treat every student interaction as a transformation opportunity.
- Own their goals and deliver with discipline and passion.
- Think beyond their desk build ideas, take ownership, and lead initiatives.
- Embrace competition, collaboration, and continuous learning.
If you are looking for a routine job, GCQ is not for you. If you are ready to build, grow, and lead, GCQ will give you limitless opportunity and reward.
Why GCQ360?
- Direct impact on hundreds of student careers every month.
- Transparent, performance-based appraisal and promotion system.
- Multi-vertical exposure across international education, training, and employability.
- In-house leadership grooming and mentoring programs.
- Recognition-driven, high-energy, and growth-oriented culture.
How to Apply
Interested candidates may send their updated resume to:
Email: supriya@gcqsolution.com
Subject Line: Application for Customer Relationship Executive – GCQ360
Contact Numbers:
+91 821 453 3565
+91 725 965 1079
Join GCQ360 and become a catalyst in transforming lives through education, training, and career success.
Company Web: https://gcqstudyabroad.com/
Company location: GCQ Study Abroad https://g.co/kgs/pSWWtaY
Click on Apply to know more.