Customer Relations Officer

IIFL Samasta Finance Limited

Website: iiflsamasta.com
Job details:
Company Description

IIFL Samasta Finance Limited is a financial institution dedicated to empowering women economically by providing affordable financial products to underserved communities in rural and semi-urban areas. Since its establishment in 2008, the organization has expanded its reach to 22 states across India, offering diverse financial solutions such as loans for income generation activities, dairy cattle, small enterprises, education, and more. With innovative digital technologies, IIFL Samasta fosters sustainable and inclusive growth while improving the living standards of the communities it serves. The company's mission is to enable economic opportunities for all, contributing to a better quality of life.

Role Description

This is a full-time on-site position based in Lakhimpur for a Customer Relations Officer. The role involves managing customer interactions, resolving customer queries, and ensuring satisfaction. The candidate will build and maintain strong client relationships while addressing customer needs, providing support, and promoting the organization’s financial products. Additionally, the Customer Relations Officer will collect feedback to help improve service quality and identify potential areas for enhancing the customer experience.

Qualifications

• Strong Interpersonal Skills and a customer-oriented approach to effectively connect with individuals
• Proven ability to ensure Customer Satisfaction through active listening and tailored solutions
• Analytical Skills to assess customer needs and deliver appropriate financial services
• Experience in Customer Support and resolving inquiries efficiently
• Client Relations expertise to build trust and maintain long-term partnerships
• Strong communication skills, both verbal and written
• Ability to work in a fast-paced, team-oriented environment
• Background in the financial or social development sector is an advantage

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