Website:
yuvorajewels.com
Job details:
Company Description Yuvora is India’s first brand dedicated exclusively to nose jewelry, offering a specialized and curated range of products for customers who value unique self-expression and style. The company focuses on high-quality designs that blend contemporary trends with traditional aesthetics. As a growing niche brand, Yuvora provides opportunities for team members to contribute directly to customer experience and brand reputation. Joining Yuvora means working in a dynamic environment where customer interaction and product knowledge are central to success.
Role Description This is a full-time, on-site Customer Relationship Specialist role based in Amritsar. The specialist will handle customer inquiries across in-person, phone, and digital channels, providing product information and guidance on nose jewelry selections. Day-to-day responsibilities include resolving customer issues, processing orders and returns, maintaining accurate customer records, and ensuring a positive shopping experience. The role involves coordinating with sales and operations teams, gathering customer feedback, and supporting loyalty or promotional initiatives. The specialist is expected to uphold Yuvora’s service standards, contribute to smooth store operations, and represent the brand in a professional and welcoming manner.
Qualifications
- Strong customer service and relationship management skills, with the ability to handle queries, complaints, and follow-ups professionally.
- Effective verbal and written communication skills, including active listening and clear, empathetic interaction with diverse customers.
- Basic sales and retail operations skills, such as order processing, billing, handling returns, and supporting in-store promotions.
- Organizational and record-keeping skills to manage customer data, service logs, and coordination with internal teams.
- Comfort with using computers, POS systems, and common office or messaging applications to support customer interactions.
- Interest in fashion or jewelry, with willingness to learn detailed product knowledge specific to nose jewelry.
- Ability to work on-site in Amritsar, maintain punctuality, and collaborate effectively in a team-oriented environment.
- Prior experience in retail, hospitality, or customer-facing roles is preferred but not mandatory; relevant training or certification is an advantage.
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