Website:
tagglobal.in
Job details:
Job Description – Customer Care Manager (Team Leader)
Job Title: Customer Care Manager (Team Leader)
Department: Customer Care / Customer Relations
Industry: Automobile
Experience Required: 2–3 Years
Salary: ₹25,000 – ₹30,000 per month
Location: As per company requirement
Job Summary
We are looking for a proactive and customer-focused Customer Care Manager (Team Leader) with 2–3 years of experience in the automobile industry. The ideal candidate should have strong leadership skills, excellent communication abilities, and experience in handling customer service operations. The candidate must be proficient in system handling (CRM/MS Office) and capable of leading a customer care team to achieve high customer satisfaction.
Key Responsibilities
- Lead and manage the customer care team to ensure excellent customer service.
- Monitor daily customer interactions and resolve customer complaints effectively.
- Handle customer escalations and ensure timely resolution.
- Maintain customer satisfaction by conducting regular follow-ups.
- Ensure all customer interactions are updated accurately in the CRM/system.
- Coordinate with Sales, Service, and Workshop teams for prompt issue resolution.
- Train, mentor, and motivate the customer care team to achieve performance targets.
- Monitor team performance, productivity, and quality standards.
- Prepare daily, weekly, and monthly MIS reports.
- Ensure compliance with company customer service policies and CSI standards.
Required Skills
- 2–3 years of experience in the automobile industry.
- Experience as a Customer Care Team Leader or Customer Care Manager.
- Strong leadership and team management skills.
- Proficiency in CRM software, MS Excel, and MS Office.
- Excellent communication, customer handling, and interpersonal skills.
- Strong problem-solving and decision-making abilities.
- Ability to multitask and work under pressure.
Qualification
- Bachelor's Degree in any discipline.
- Additional certifications in Customer Relationship Management or Customer Service will be an added advantage.
Preferred Candidate Profile
- Experience in an automobile dealership or automotive service center.
- Customer-focused with excellent relationship management skills.
- Good analytical and reporting abilities.
- Ability to lead a team and drive customer satisfaction initiatives.
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