EduSkills Foundation
Website:
eduskillsfoundation.org
Job details:
Company Description
EduSkills Foundation® is a non-profit organization committed to building an Industry 4.0-ready digital workforce in India. Focused on bridging the gap between academia and industry, EduSkills provides world-class curriculum and resources to empower students and educators. By collaborating with key stakeholders such as students, faculties, educational institutions, and government bodies, EduSkills promotes skilling interventions to transform traditional teaching methodologies and ICT-based education. Its mission is to create a social and business impact through a holistic approach toward education, employment, and entrepreneurship.
Role Description
This is a full-time, on-site role for a Customer Support Executive . The Customer Support Executive will handle customer inquiries, provide excellent customer service, and ensure customer satisfaction. Day-to-day tasks include responding to customer queries, offering technical support, troubleshooting issues, and maintaining detailed records of interactions. The role also requires collaborating with internal teams to resolve customer challenges efficiently and ensuring swift resolutions to enhance the customer experience.
Qualifications
- Proficient skills in Customer Support, Customer Service, and Customer Satisfaction
- Experience in Online Support and Technical Support
- Strong communication and interpersonal skills to handle customer interactions effectively
- Ability to analyze customer concerns and problem-solve effectively
- Proven organizational and time management skills
- Technical acumen and the ability to grasp new systems or tools quickly
- Bachelor’s degree in a relevant field or equivalent professional experience
- Previous experience in the education or non-profit sector is a plus
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