Website:
aanganshobha.com
Job details:
Company Description Aanganshobha Interior, a brand of Boltbit Interiors, is a turnkey residential and commercial interior design firm with over 15 years of experience and more than 800 completed projects across Pune. The company specializes in luxury home interiors, modular kitchens, wardrobes, and custom furniture, backed by a 10-year warranty. Aanganshobha Interior is known for delivering end-to-end solutions, from design conceptualization to final execution, ensuring quality and customer satisfaction. The firm serves key areas including Wakad, Hinjawadi, Baner, Balewadi, Kharadi, Ravet, and PCMC from its Nashik Phata office, offering personalized services tailored to client needs.
Role Description The Customer Relationship Executive role is a full-time, on-site position based in the Pune Division. The individual will handle inbound and outbound customer communications, including calls, messages, and in-person interactions at the office or project sites. Day-to-day responsibilities include understanding client requirements, coordinating with the design and project teams, sharing proposals and updates, and ensuring timely responses to customer queries. The role involves maintaining and updating customer records, tracking project status, scheduling meetings and visits, and following up on payments and documentation. The Customer Relationship Executive will also support post-sales service, gather feedback, and contribute to improving overall customer experience.
Qualifications
- Strong customer service and relationship management skills, with the ability to handle inquiries, resolve issues, and build long-term trust.
- Excellent communication skills in English and local languages, including clear verbal communication, active listening, and professional email and message writing.
- Basic sales and negotiation abilities to explain services, support conversions, and assist with upselling or cross-selling interior solutions.
- Good organizational and coordination skills to manage appointments, project updates, documentation, and follow-ups across multiple clients.
- Comfort with using computers, CRM tools, and office productivity software to maintain records and track interactions.
- Ability to work on-site in Pune Division, collaborate with design and execution teams, and visit project locations when needed.
- Prior experience in customer-facing roles, preferably in interiors, real estate, or service industries, is an advantage.
- Minimum educational qualification: graduate degree or equivalent; professional training in customer service or sales is a plus.
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