Customer Quality Engineer - Home Appliance

TechCurators, a TC Group Company

Website: techcurators.in
Job details:

Role Description

We are seeking a Customer Quality Engineer for a full-time, on-site position at our Gurugram office. The role involves ensuring product and service quality by monitoring customer feedback, identifying areas for improvement, and implementing strategies to enhance customer satisfaction. The Engineer will oversee quality control processes, manage quality standards, and collaborate with teams to ensure compliance with quality management protocols. The role also requires generating analytical reports and offering insights to improve product quality and customer relationships.

Qualifications

• Experience and knowledge in Customer Quality management to enhance customer satisfaction and address quality-related concerns.
• Strong Analytical Skills to interpret customer feedback, perform data analysis, and generate actionable insights.
• Expertise in Quality Control processes and techniques to ensure compliance with standards and identify areas of improvement.
• Familiarity with Quality Management principles and practices for maintaining high service and product standards.
• Proficiency in Product Quality assessment to maintain and improve product deliverables according to customer expectations.
• Excellent problem-solving, communication, and team collaboration skills.
• Bachelor's degree in Engineering, Quality Management, or a related field is preferred.
• Prior experience in a similar role is a strong advantage.

Click on Apply to know more.