Customer Quality Engineer
DrinkPrime
- Location
- Bengaluru, Karnataka, India
- Job type
- Full-time
Required skills
- Power BI
- communication skills
- cross-functional
- Root Cause Analysis
- Slack
About the role
DrinkPrime
Website:
drinkprime.in
Job details:
Role: Customer Quality Engineer
Location: Singasandra - Warehouse
Exp: 3+ years
Preferred Background
- Experience in the Water Purifier / Consumer Appliance industry will be an advantage
Soft Skills
- Strong communication skills in English and Kannada
- Ability to coordinate with cross-functional teams
- Strong problem-solving and analytical skills
Responsibilities :
- Focus on IN process and Inward quality Inspection
- Product & Process Quality Assurance
- Line problem analysis using QC Tools
- Rework & Rejection PPM Monitoring
- Non-conformance recording and taking actions
- Root Cause analysis for In-house and Supplier rejected parts – RCA
- Customer concerns handling and follow up for Action plan
- Implementation of QA Standards in shop floor
- NPD support activities – Design and Tooling developments for DIY Project
- Hands on knowledge on QA documentations- FMEA, Control plan, PFD
- Knowledge on Injection molding process with shop floor documentation
- Well versed with English / Local / Regional language
- Water Purifier background candidates would be added advantage
- Knowledge on Injection Molding
- Understand on the power Bi Dashboard process and download the data
- Verification of daily escalated cases on product related cases
- Interaction with internal teams on escalations and resolutions
- Summarizing the daily report sheets and updating to teams
- Conduct internal meeting with stake holders to resolve the addressed issues
- Field visits and resolutions on need basis
- Capture the problems highlighted through special escalations - Social Media, Slack, WhatsApp and address the issues
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