eClerx
Website:
eclerx.com
Job details:
Company Description
eClerx is a productized services company that blends people, technology, and domain expertise to deliver measurable business outcomes. Committed to achieving client success, eClerx sets industry benchmarks through innovation and exceptional service. As a trusted partner, we specialize in technology, data analytics, and process management services, supporting organizations in their operational and strategic goals.
Role Description
This is a full-time, on-site role for a Customer Operations Analyst based in Mani Majra. The role involves providing exceptional customer support by resolving queries efficiently, ensuring customer satisfaction, and maintaining high service standards. You will analyze workflows, identify areas for improvement, and collaborate with internal teams to enhance customer experience. Strong communication and reporting will be essential components of daily responsibilities.
Qualifications
- Proficiency in Analytical Skills to assess customer data and identify process improvements
- Experience in Customer Satisfaction, including delivering tailored solutions and ensuring positive experiences
- Skills in Customer Support and Service to handle inquiries effectively and meet performance metrics
- Strong Communication abilities to convey information clearly and foster client relationships
- Ability to work collaboratively with cross-functional teams and manage multiple priorities
- Preferred qualifications include experience in process optimization, reporting, or a background in a related field
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