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Company Description
DriveKaro is a Pune-based self-drive car rental company committed to providing convenient, flexible, and reliable mobility solutions. The company offers well-maintained vehicles for weekend trips, family travel, business needs, outstation journeys, and daily commuting. With a strong focus on transparent pricing, flexible rental durations, clear policies, and responsive support, DriveKaro aims to simplify the car rental experience. The team is building a customer-first service that combines convenience, affordability, and freedom of travel, making self-drive rentals accessible and hassle-free for individuals, families, professionals, and businesses. Based in Pune, Maharashtra, DriveKaro continues to expand its fleet and service capabilities while prioritizing customer satisfaction, vehicle quality, and reliable service.
About the Role
DriveKaro is looking for a motivated and customer-oriented Customer Management Intern to join our team. The intern will be responsible for assisting customers throughout their rental journey, from initial enquiries and bookings to follow-ups and post-rental support.
This role is ideal for someone who enjoys interacting with people, solving problems, coordinating operations, and gaining practical experience in customer relationship management and business operations.
Key Responsibilities
- Respond to customer enquiries through phone calls, WhatsApp, social media, and other communication channels.
- Assist customers with vehicle availability, pricing, rental terms, booking procedures, and general queries.
- Coordinate customer bookings, vehicle pickups, and drop-offs with the operations team.
- Maintain accurate customer and booking records.
- Follow up with customers regarding bookings, payments, documentation, and rental requirements.
- Handle customer concerns professionally and coordinate with the relevant team to resolve issues.
- Collect customer feedback and identify opportunities to improve the customer experience.
- Assist in maintaining strong and professional relationships with existing and prospective customers.
- Support day-to-day customer management and operational activities.
Requirements
- Good verbal and written communication skills.
- Comfortable communicating with customers over phone and WhatsApp.
- Basic knowledge of MS Office or Google Workspace.
- Good organizational and coordination skills.
- Ability to handle multiple customer queries and tasks.
- Positive attitude, willingness to learn, and a customer-first approach.
- Students and freshers are welcome to apply.
What You Will Learn
- Customer relationship management
- Sales and booking coordination
- Business operations
- Customer communication and issue resolution
- CRM and customer data management
- Practical experience in the car rental and mobility industry
About DriveKaro
DriveKaro is a Pune-based self-drive car rental company focused on providing convenient, flexible, and reliable mobility solutions. We aim to make self-drive rentals simple and hassle-free while delivering a professional customer experience.
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