Bhanzu
Website:
bhanzu.com
Job details:
About the company:
Bhanzu is a global, India-headquartered EdTech company founded by Neelakantha Bhanu Prakash, the world’s fastest human calculator and a Mental Math Olympiad gold medalist. On a mission to eliminate math phobia, Bhanzu offers personalized, AI-powered math learning programs for students from UKG to Grade 9. Our approach goes beyond rote learning, focusing on conceptual clarity, speed math, and real-world application. With a presence across 20+ countries including the US, UK, Canada, the Middle East, and India, we are redefining how students engage with mathematics and empowering the next generation to confidently pursue STEM careers.
What You’ll Do :
-Conduct short, structured interviews with teachers, parents, and students — across geographies and segments.
-Use a set of pre-defined questions shared by the Researcher for each study, but adapt naturally to each customer’s tone and flow.
-Listen deeply and identify motivational factors — what drives satisfaction, engagement, or churn.
-Accurately document verbatims, tone, and emotions not just answers.
-Capture quantitative signals from conversations (e.g., % of mentions for certain pain points).
-Work closely with the Researcher to ensure interviews align with the quarterly research problem (e.g., reasons for renewal, experience gaps, or communication triggers).
-Participate in weekly debriefs to share observations, top quotes, and recurring patterns.
What You’ll Bring :
-2–6 years of experience in a customer-facing or communication-driven role (Customer Experience, Operations, Research, Sales, or Community).
-Excellent spoken and written communication in English; proficiency in one or more regional languages is a plus.
-Excellent conversational ability and natural empathy — you enjoy listening and can make people open up.
-Strong listening skills and natural curiosity — you enjoy understanding people and their motivations.
-Ability to probe thoughtfully and uncover the real reason behind customer sentiments.
-Comfortable with data organization, note-taking, and pattern recognition.
Bonus: Exposure to user interviews, customer feedback analysis, or NPS programs.
What Success Looks Like
-Conducting customer conversations with high quality and depth.
-Contributing to clear, actionable insights that influence business or product decisions.
-Maintaining well-tagged and high-quality notes in the insights repository.
-Being recognized internally as someone who truly knows the customer's voice.
Click on Apply to know more.