Website:
careerbloc.co.in
Job details:
About The Opportunity
A fast-scaling startup in the HR Tech & Talent Intelligence sector, we’re building next-gen AI-powered platforms that help enterprises hire smarter, retain better, and predict workforce trends with data. Based in India and operating across hybrid work models, we’re on a mission to turn hiring chaos into strategic insight — and we’re looking for a sharp, data-savvy Customer Insight Executive to fuel that vision.
Role & Responsibilities
- Collect, clean, and analyze customer feedback from multiple touchpoints — surveys, interviews, support tickets, and product usage data.
- Translate raw customer input into actionable insights using basic visualization tools and structured reporting templates.
- Partner with Sales, Product, and Marketing teams to highlight pain points, feature requests, and adoption barriers.
- Build and maintain a living customer insight dashboard that tracks satisfaction, churn signals, and NPS trends.
- Conduct periodic competitor analysis to benchmark customer experience and product positioning.
- Support leadership with quick-turnaround insight decks for quarterly business reviews and strategy sessions.
Skills & Qualifications
- Must-Have: Excel (PivotTables, VLOOKUP, charts)
- Must-Have: Google Data Studio / Looker Studio
- Must-Have: Basic SQL (SELECT, WHERE, GROUP BY)
- Must-Have: Survey tools (Typeform, Google Forms, SurveyMonkey)
- Must-Have: Customer feedback analysis (NPS, CSAT, thematic coding)
- Must-Have: Presentation skills (PowerPoint / Google Slides)
- Preferred: Experience with CRM tools (HubSpot, Zoho, Salesforce)
- Preferred: Exposure to Tableau or Power BI
Benefits & Culture Highlights
- Hybrid work model — 3 days in-office (Bangalore/Hyderabad), 2 remote.
- Flat hierarchy — your voice shapes product and strategy from Day 1.
- Fast-track growth — high performers promoted within 6–12 months.
Skills: customer insight,nps,strategy,basic,skills,adoption,data,studio,customer,google
Click on Apply to know more.
