Nextiva
Website:
nextiva.com
Job details:
Title: Customer Implementation Engineer (Agentic AI)
Work Hours: Night Shift (7:00 PM – 3:00 AM IST)
Experience: 1+ year
Location: Bengaluru
Key Skills Required
• Strong communication skills (written and spoken English), with the ability to clearly explain technical and AI-driven concepts to non-technical audiences—especially US-based customers
• Hands-on experience with Large Language Models (LLMs) such as GPT-4o, Gemini, Claude, etc., for building AI agents and crafting effective prompts
• Solid understanding of Generative AI concepts, prompt engineering, and workflow design
• Experience in building, maintaining, and optimizing automation workflows using platform-based workflow builders
• Ability to integrate AI agents with customer tools, APIs, CRMs, and communication platforms
• Basic knowledge of Python or other scripting languages (e.g., Java), APIs, and SaaS tools
Nextiva DNA (Core Competencies)
Nextiva’s most successful team members share common traits and behaviors:
- Drives Results: Action-oriented problem solvers who quickly bring clarity and simplicity to ambiguity, challenge the status quo, and lead meaningful change; celebrating wins to fuel momentum. They act swiftly and pragmatically, learning and improving as they go.
- Critical Thinker: Data-driven, forward-thinking individuals who identify key drivers, anticipate risks, and deliver clear recommendations. They confidently leverage AI and automation to reduce friction, improve decision-making, and focus on higher-value work.
- Right Attitude: Collaborative, competitive, and resilient team players who jump in to solve tough problems, learn from setbacks, and foster a culture of service, respect, and care for customers and teammates.
Total Rewards
Our Total Rewards offerings are designed to allow our employees to take care of themselves and their families so they can be their best, in and out of the office.
Our compensation packages are tailored to each role and candidate's qualifications. We consider a wide range of factors, including skills, experience, training, and certifications, when determining compensation. We aim to offer competitive salaries or wages that reflect the value you bring to our team. Depending on the position, compensation may include base salary and/or hourly wages, incentives, or bonuses.
- Medical 🩺 - Medical insurance coverage is available for employees, their spouse, and up to two dependent children with a limit of 500,000 INR, as well as their parents or in-laws for up to 300,000 INR. This comprehensive coverage ensures that essential healthcare needs are met for the entire family unit, providing peace of mind and security in times of medical necessity.
- Group Term & Group Personal Accident Insurance 💼 - Provides insurance coverage against the risk of death / injury during the policy period sustained due to an accident caused by violent, visible & external means.
- Coverage Type - Employee Only
- Sum Insured - 3 times of annual CTC with minimum cap of INR 10,00,000
- Free Cover Limit - 1.5 Crore
- Work-Life Balance ⚖️ - 15 days of Privilege leaves per calendar year, 6 days of Paid Sick leave per calendar year, 6 days of Casual leave per calendar year. Paid 26 weeks of Maternity leaves, 1 week of Paternity leave, a day off on your Birthday, and paid holidays
- Financial Security💰 - Provident Fund & Gratuity
- Wellness 🤸 - Employee Assistance Program and comprehensive wellness initiatives
- Growth 🌱 - Access to ongoing learning and development opportunities and career advancement
At Nextiva, we're committed to supporting our employees' health, well-being, and professional growth. Join us and build a rewarding career!
Click on Apply to know more.