Etech Global Services
Website:
etechgs.com
Job details:
About the Role:
Our team is growing — but we are not adding members just to fulfill requests. We are looking for individuals who are ready to be a part of the next big thing and are excited about growing with our company.
At Etech Global Services, our focus is on creating lasting impressions with every customer interaction. We aim to deliver experiences where customers feel satisfied, appreciated, and valued. If you are a team player, goal-oriented, and passionate about helping others, we invite you to become a part of our team.
About Us:
Globally, we are over 3,000 strong and continuously welcome new team members who bring fresh and innovative ideas and diverse approaches to everyday problem-solving.
Etech is governed by 12 character commitments:
Integrity | Valuing People | Teamwork | Accountability | Communication | Vision | Adaptability | Humility | Creativity | Teachability | Positive Influence | Courage
Together, these commitments guide our workplace culture and set the tone for how we treat each other.
Visit us: www.etechgs.com
What We Offer:
- Transportation allowance
- Canteen Subsidy
- Night Shift allowance as per process
- Schedule Attendance Bonus
- Health Insurance
- Tuition Reimbursement
- Incentive components campaign-wise
- Work-life balance initiatives
- Rewards & Recognition
- Internal movement through IJP
What You'll Be Doing:
- Engage with prospective customers through chats in the designated market area to qualify leads and explain the services or products offered.
- Respond to multiple inbound chats and gather and verify required information as appropriate.
- Communicate with current and prospective customers using the Internet and different software to provide information and answer questions regarding current promotions and new or upgraded products.
- Quote prices and encourage customers to make purchases.
- Secure and place orders with others for fulfillment and arrange delivery dates.
- Enter names, addresses, purchases, and prospect reactions into the computer database system.
- Follow up with customers to ensure satisfaction, respond to queries, solicit further sales, and solve or refer problems.
- Prepare reports on sales activities using the Sales Tracker.
- Be open and responsive to consistent coaching and take an active role in performance planning and goal setting.
- Remain flexible in an evolving environment by championing and embracing change.
What We Expect You to Have:
- HSC or above; age 18+
- Flexibility in working hours is a must.
- Comfort with and knowledge of Microsoft Office, email, etc.
- Excellent oral and written communication skills with strong attention to detail.
- Ability to multitask while answering numerous chats and navigating smoothly between chat and email.
- Professional demeanor with the ability to take ownership of every chat and email and find a solution for every customer.
- Ability to think on your feet in a fast-paced environment where messages over chat and email come quickly.
- Experience working as part of a collaborative team to ensure shoppers have an exceptional customer experience every time they place an order.
Click on Apply to know more.