Etech Global Services
Website:
etechgs.com
Job details:
Company Description
Etech Global Services is a leading global provider of contact center solutions founded in 2003 in Nacogdoches, Texas. With over 3,600 employees across eight locations in the U.S., Jamaica, and India, Etech delivers more than 200 million voice, chat, and email interactions annually for over 50 brands, including Fortune 50 companies. Known for a people-first approach through servant leadership, Etech combines innovative technology with human expertise to drive exceptional customer experiences. Supported by proprietary divisions like Etech Insights, QEval, and Etech Technology Solutions, the company offers end-to-end solutions focused on measurable outcomes and ROI. Etech's mission is to deliver innovative services that enhance brands, deepen relationships, and foster community growth.
What You’ll Be Doing:
· Take and engage chats to prospective customers in designated market area to qualify leads and explain type of service or product offered
· Respond to multiple inbound chats; gather and verify required information as appropriate.
· Communicate with current and prospective customers using Internet and different software to give information and answer questions regarding current promotions and new or upgraded products.
· Quote prices and encourages customers to buy. Secures and places orders with others for filling and arranges delivery date. Enter names, addresses, purchases, and reactions of prospects solicited into computer database system.
· Follow up with customers to assure satisfaction, respond to queries, solicit further sales, and solve or refer problems.
· Prepare report on sales activities - Sales Tracker Be open and responsive to consistent coaching, take an active role in performance planning and goal setting.
· Be flexible in an environment by championing and embracing change
We expect you to have:
· HSC or above; age 18+
· Be Flexible in working hours which is a must
· Comfort with and knowledge of how to use Microsoft Office, email etc.
· Excellent oral and written communication skills; An unerring attention to detail
· The ability to multi-task answering numerous chats and navigating smoothly between chat and email
· A professional demeanour with the ability to take ownership of every chat and email and find a solution for every customer
· The ability to think on your feet in a fast-paced environment where messages over chat and email come fast and furious
· Experience working as part of a collaborative team - we work together to make sure shoppers have an exceptional customer experience every time they place an order
Click on Apply to know more.