Liberty General Insurance
Website:
libertyinsurance.in
Job details:
Company Description Liberty General Insurance Limited is a joint venture backed by Liberty Mutual Insurance Group, Enam Securities, and DP Jindal Group, offering a broad range of retail, commercial, and industrial insurance solutions in India. Since commencing operations in 2013, the company has grown to over 1,100 team members across 60 offices in 58 cities and 23 states. Liberty General Insurance maintains a strong service network, partnering with around 5,000 hospitals and more than 3,100 auto service centers. The organization provides health and personal accident, motor, employee compensation, commercial, fire and engineering, marine, and other insurance products. The head office is located at One International Center, Senapati Bapat Marg, Prabhadevi, Mumbai.
Role Description The Insurance Coordinator is a full-time, on-site role based in the Mumbai Metropolitan Region. This position is responsible for coordinating policy issuance, renewals, endorsements, and documentation across health, motor, and other general insurance products. The role involves managing customer queries, supporting claims processing, liaising with internal teams and external partners, and ensuring accurate maintenance of records and systems. The Insurance Coordinator will follow up on pending documents, verify policy details, and support regulatory and internal compliance requirements. The individual will also assist in preparing reports for management and help improve processes to enhance customer experience and operational efficiency.
Qualifications
- Strong foundational knowledge of insurance products and processes, including general Insurance and Health Insurance.
- Experience handling Insurance Claims with attention to detail, timeliness, and adherence to guidelines.
- Proven Customer Service skills with a focus on issue resolution and relationship management.
- Effective Communication skills for interacting with customers, internal teams, and external partners.
- Proficiency in MS Office and basic insurance systems or CRM tools.
- Ability to work accurately under deadlines, prioritize tasks, and maintain organized records.
- Relevant experience in insurance operations, claims, or policy servicing; prior general insurance experience is an advantage.
- Graduate degree in any discipline; a specialization in insurance, finance, or business is beneficial.
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