Website:
linkthread.in
Job details:
Job Information
- Date Opened 12/01/2025
- Industry Health Care
- Job Type Full time
- Salary 3 - 5 K
- Work Experience 1-3 years
- City Bengaluru
- State/Province Karnataka
- Country India
- Zip/Postal Code 560076
About Us
Ziathlon is a multi-disciplinary Sports Medicine Clinic located in Bangalore (South), Karnataka, India.
As a 1-stop clinic, the clinic provides consultations and programs to optimise health, enhance fitness and accelerate sports performance, for competitive athletes and fitness enthusiasts.
Led by Dr. Bharath Kumar B (MBBS, DSM) | Sports Medicine Doctor (Indian Boxing Team
- Elite Women), Team Ziathlon comprises a comprehensive athlete-centric team having vast experience of working with elite athletes and coaches both in India and internationally.
Created with a mission to provide scientific, elite-level care at the grassroots level to nurture athletic potential to enable them to compete at the Olympic level, the vision is to build a world-class sporting ecosystem to empower athletes globally to achieve peak performance.
Job Description
Role Summary:
- Serve as the first point of contact for patients, athletes, parents, coaches, and referring doctors through phone, WhatsApp, email, website, and in‑clinic interactions.
- Support end‑to‑end patient journey: enquiry, appointment booking, pre‑visit guidance, follow‑up, feedback, and basic billing/insurance coordination for the sports medicine and metabolic fitness services.
Key Responsibilities
- Handle inbound and outbound calls/messages for appointment booking, rescheduling, and basic query resolution for sports injury, rehab, S&C, diagnostics, and metabolic programs.
- Greet and register patients at the front desk, manage check‑in/check‑out, and ensure accurate collection of demographics, medical history forms, and consent.
- Coordinate doctor, physiotherapy, strength & conditioning, nutrition, and investigation schedules to minimise wait times and avoid overlaps.
- Provide clear information on services, packages, pricing, clinic policies, and preparation instructions (e.g., clothing for assessment, fasting for tests) without giving medical advice.
- Manage patient records in the EMR/CRM (e.g., Zoho CRM/Bookings), ensuring all interactions, appointments, payments, and follow‑ups are correctly documented.
- Support billing by generating estimates, explaining bills at a non‑clinical level, guiding patients on payment modes, and coordinating with finance for issues.
- Capture feedback, handle complaints with empathy, and escalate clinical/operational issues promptly to the clinic manager or treating consultant.
- Maintain confidentiality of health information and follow clinic protocols related to data protection and consent.
Requirements
Criteria:
- Graduate in any discipline; additional certification in hospital administration, customer service, or healthcare management is preferred.
- 1–3 years of experience in healthcare front office, call centre, or customer support (sports medicine/physiotherapy/orthopaedics/fitness centre experience is an advantage)
- Strong verbal and written communication (English + Kannada), with high empathy and patient‑handling skills, especially with athletes under stress or pain
- Comfortable using clinic software, EMR, CRM, and communication tools (calls, WhatsApp Web, email, basic Excel/Google Sheets).
- Ability to multitask in a high‑volume, time‑sensitive environment, stay calm under pressure, and work in shifts, including weekends if required.
- Should stay within 5 to 7 km from the clinic to enable travel within 30 minutes
- Looks fit, dresses well and has self-confidence
Benefits
- Competitive and best in the industry for the right candidate with the right attitude,
Communication Skills, And Client-handling Experience.
- Performance-based incentives available for lead conversions and client satisfaction
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