Website:
trevel.in
Job details:
Customer Experience Executive
Trevel (Inwisement Technologies Pvt. Ltd.) | MGF Metropolis Mall, MG Road, Gurugram | Full time, On Site | Day and night shift availability required
Trevel is a premium, 100 percent electric ride hailing platform across Gurugram and Delhi NCR. A fully owned fleet of MG Windsor EVs, trained salaried chauffeurs, and a zero cancellation promise. That promise is only as good as the person answering when something goes wrong. That is this role.
What you will own
- Handle customer interactions across IVR, WhatsApp Business and company support channels, across day and night shifts
- Resolve queries, complaints and feedback with accurate, timely answers, not holding replies
- Run escalation procedures cleanly and know when to pull ops in
- Coordinate with operations and the chauffeur teams to close issues at the root, not just the ticket
- Hold response time and resolution quality against Trevel service standards
- Flag repeat complaint patterns to the team so they get fixed once instead of handled fifty times
What we are looking for
- 1 to 4 years in customer support, hospitality, luxury services, mobility or operations support
- Clear verbal and written communication in English and Hindi
- Genuine listening ability, the patience to understand a complaint fully before answering
- Calm under pressure, especially on live ride escalations
- Comfort multitasking across several channels at once
- Familiarity with WhatsApp Business tools and ticketing systems is a plus
At Trevel, customer experience is not a support function sitting behind the product. It is the product. If you genuinely care whether a customer's night went well, you will fit here.
Click on Apply to know more.
