Licious
Website:
licious.in
Job details:
At Licious, we are reimagining how India experiences meat and seafood. We’re building a category-defining D2C brand that thrives on consumer obsession, operational excellence, and high-velocity decision-making. As we scale, we’re looking for a Manager- User Experience Strategy & Operations to design and deliver delightful experiences across all customer touch points - in app, at delivery, at our physical stores—ones that are not only empathetic but operationally executable in a complex, high-volume environment.
Think you have what it takes to be the magic ingredient in the recipe that is Licious? Read on…
Role Overview
As the Manager- User Experience Strategy & Operations, you will own the end-to-end user experience at Licious, with a strong focus on customer retention, repeat behavior, and long-term user value. You will work at the intersection of users and the business, partnering closely with the business to convert user insights and friction points into clear, executable experience and retention initiatives.
What makes the role meat
- Own user experience and retention charters for a high-repeat D2C platform, identifying key drop-offs, repeat drivers, and experience levers across the user lifecycle.
- Translate user pain points and behavioral signals into structured problem statements, rapidly designing, prototyping, and piloting solutions.
- Drive in-app and off-app initiatives in partnership with Product, Tech, Supply Chain, and Last-mile teams to improve trust, reduce friction, and increase repeat usage.
- Own and move North Star CX metrics including NPS, repeat rate, and journey-level satisfaction; diagnose negative trends and lead corrective action.
- Partner with Product and Engineering to build scalable, systemic solutions that reduce escalations and improve first-touch resolution.
- Ensure cross-functional execution and accountability, aligning senior stakeholders and embedding UX and retention priorities into quarterly and annual plans.
We hope that you have..
- Experience in B2C, e-commerce, logistics, or food tech environments
- Tier-1 engineering graduate or MBA from a Tier-1 institute
- Track record of owning UX, retention, growth, or CX charters in high-scale, fast-paced setups
- Comfortable operating in high-volume, complex environments across distributed teams
- Strong first-principles problem solver; able to structure and solve ambiguous problems
- Design-thinking mindset with the ability to map end-to-end user journeys and drive system-level solutions
- Highly analytical and data-driven; strong on behavioral insights, metrics, root-cause analysis, and impact sizing
- Ability to balance strategy, hands-on execution, and senior stakeholder management in a high-ownership role
Click on Apply to know more.