Dazzles Studio
Website:
dazzles.in
Job details:
PREP – Pre-Client Visit Preparation
1. Information Centre Management:
2. 3. Ensure all daily logs, reports, and submissions are completed before store opening.
Review client appointments and identify HNIs or management guests scheduled for the
day.
4. Ensure information is up-to-date across all desks (Front Desk, Coordination Desks,
QRD).
5. Environment Readiness:
6. 7. Ensure the front desk team is briefed and prepared.
Validate that all 14 touch points across 4 coordination desks, front desk, and QRD are
operational and client-ready.
8. Ensure associates are in position and prepared for their roles.
1
• PRESENT – During the Client Visit
1. Client Journey Oversight:
2. 3. 4. Monitor and manage the client journey across all 14 critical touch points.
Coordinate with desk associates to ensure smooth transitions and timely responses.
Be physically present during high-priority interactions (e.g., in lounges during sales
discussions).
❖ Sales Support:5. Ensure
the Seven Steps of Hospitality (internal proprietary process) are followed byassociate
s.6. Suppor
t associates and clients during sales conversions, escalating as necessary.• POST –
After the Client Visit1. Billin
g or Concern Follow-up:2. If a s
ale is made, ensure smooth handoff to the Cash Desk for billing.3. If not
, ensure a Concern Report is generated and a follow-up consent is taken from theclient.4.
After-
Sales & QRD Coordination:5. Overse
e the QRD team to ensure accurate measurements, effective clientcommunica
tion, and seamless pick-up experiences post-alteration.6. Ensure
hospitality and information flow remain consistent during all after-sales visits.• Escalat
ion Management & Feedback Mechanisms1. Real-t
ime Escalation Handling:2. Interv
ene and resolve any client issues or escalations occurring across desks or duringvisits.3.
Mainta
in composure and brand tone in all escalated interactions.4. Feedba
ck Collection & Implementation:5. Ensure
client feedback is collected at various stages of interaction.6. Relay
key insights to relevant departments and assist in implementing serviceimproveme
nts.
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