Customer Experience Manager

Auxilo Finserve Private Limited

Website: auxilo.com
Job details:
Company Description

Auxilo Finserve Private Limited is a pro-education Non-Banking Financial Company (NBFC) registered with the Reserve Bank of India. Focused on bridging financing gaps in the Indian education sector, Auxilo supports students pursuing higher education in India and abroad, as well as financing digital education, vocational courses, and school fees. The company also develops financial solutions for schools, colleges, and institutions to enhance education infrastructure. Leveraging advanced technologies, Auxilo aims to provide inclusive financial access across the country. The organization is backed by a passionate and diverse team of professionals led by industry veteran Neeraj Saxena.

Role Description

This is a full-time, on-site role located in Sikar for a Customer Experience Manager. The Customer Experience Manager will oversee initiatives to enhance customer satisfaction, resolve customer queries, and develop strategies to improve service quality. Day-to-day tasks include analyzing customer feedback, addressing service issues, building strong customer relationships, and collaborating with teams to drive an exceptional customer experience. The role requires proactive communication to ensure seamless customer service delivery and satisfaction.

Qualifications

• Proven skills in Customer Satisfaction, Customer Experience, and Customer Service
• Strong Communication Skills for effective interaction with customers and internal teams
• Analytical Skills to evaluate customer feedback and implement improvement strategies
• Ability to multitask and manage customer-related processes efficiently
• Prior experience in financial services or education finance is an advantage
• Proficiency in customer management tools and familiarity with data-driven decision-making
• Bachelor's degree in Business, Management, or a related field preferred

Click on Apply to know more.